Lookups and forms

Industry: Foodservice equipment distribution and service, covering around 10,000 outlets
Where it stands: Systems from different vendors connected; agents look data up and fill forms across them
What was delivered: Agent configuration (Agent Hub and a website widget) and a knowledge base
Where the knowledge came from: System databases into a data lake by ETL, plus knowledge folders
Timeline: First phase live in 2025, renewed and extended in 2026

Signing in to each system

Warehousing, ERP, approvals, HR, the website and dispatch come from different vendors, with unchangeable source code.
Staff signed in to each in turn and copied between them.

Asgard loads data from each system's database into a data lake by ETL.
Asgard built semantic models on the data lake, covering approvals, warehousing, HR and repair dispatch records.
Managers ask Mimir in one sentence about repair trends, stock and attendance.
The knowledge folders are also a source for the knowledge base.

In the Agent Hub each system has its own agent: e-approval, ERP parts and stock, HR analysis, engineering dispatch and warehouse operations. The agents operate those systems the way staff do.
Before anything is written or sent outside, the agent stops and waits for a person to approve.

Each system's data will keep syncing into the data lake by ETL on a schedule.
The agents will collect feedback on their answers from staff. The feedback will go to Odin.
Wrong answers will become tests. A change will be kept only if scores improve.

The customer is de-identified on the slides.

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